People of Determination – Awareness

In this course you will learn the following skills:

Learners will gain an understanding of the range of the disabilities & their implications, what the law requires & how they can modify their language and approach to remove barriers to accessibility and improve the experience for people with Disability.

Definitions:
  • What is Disability & the different models?
  • What is Accessibility?
  • Equality & Diversity
Disability, the Law & Good Business:
  • UN Charter & Universal Access.
  • Federal Law in Dubai & Legal Framework.
  • Current accessibility environment in Dubai.
  • Best Commercial Practice.
Dealing People with Disabilities:
  • Disability, Personal Feelings , Etiquettes,
  • Dealing with specific disabilities, Hearing, Visual, Mobility, Hidden Disabilities & Ability impairments.
  • Disability & use of appropriate language & good Communication.
  • Movement & Access assistance within the room, Hotel & Emergency evacuation procedures.
  • Supporting people to access facilities in the local environment.
Planning For Personal Improvement & Impact:
  • Personal Planning

Course specification

INTENDED PARTICIPANT: Front line staff

MAX CLASS SIZE: 20 Candidates

COURSE DURATION: 1 day / 4hours

ASSESSMENT: Continuous by Instructor

CERTIFICATE EXPIRY: 2 years from date of completion Accredited by City & Guilds & represented by ICSS & Dubai Police Academy.

Learning Style

Identify the difference between the medical and social models of disability.
Approach & Assist disable customers or client with confidence.
Identify potential barriers disabled people face & potential solutions.
Understand disability legislation in Dubai , UAE & beyond

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    DUBAI POLICE ACADEMY

    AMAN TRAINING CENTER