People of Determination – Awareness

Learners will gain an understanding of the range of the disabilities & their implications, what the law requires & how they can modify their language and approach to remove barriers to accessibility and improve the experience for people with Disability.

Definitions:

• What is Disability & the different models?
• What is Accessibility?
• Equality & Diversity

Disability, the Law & Good Business:

• UN Charter & Universal Access.
• Federal Law in Dubai & Legal Framework.
• Current accessibility environment in Dubai.
• Best Commercial Practice.

Dealing People with Disabilities:

• Disability, Personal Feelings , Etiquettes,
• Dealing with specific disabilities, Hearing, Visual, Mobility, Hidden Disabilities & Ability impairments.
• Disability & use of appropriate language & good Communication.
• Movement & Access assistance within the room, Hotel & Emergency evacuation procedures.
• Supporting people to access facilities in the local environment.

Planning For Personal Improvement & Impact:

• Personal Planning