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Our Courses

People of Determination - Awareness
People of Determination - Awareness
INTENDED PARTICIPANT:Front line staff
DURATION: 1 day / 4hours

MAX CLASS SIZE:

20 Candidates

ASSESSMENT

Continuous by Instructor

CERTIFICATE EXPIRY:

2years from date of completion Accredited by City & Guilds & represented by ICSS & Dubai Police Academy.

Learning Style

Identify the difference between the medical and social models of disability. Approach & Assist disable customers or client with confidence. Identify potential barriers disabled people face & potential solutions. Understand disability legislation in Dubai , UAE & beyond

In this course you will learn the following skills:

Learners will gain an understanding of the range of the disabilities & their implications, what the law requires & how they can modify their language and approach to remove barriers to accessibility and improve the experience for people with Disability.

Definitions:

  • What is Disability & the different models?
  • What is Accessibility?
  • Equality & Diversity

Disability, the Law & Good Business:

  • UN Charter & Universal Access.
  • Federal Law in Dubai & Legal Framework.
  • Current accessibility environment in Dubai.
  • Best Commercial Practice.

Dealing People with Disabilities:

  • Disability, Personal Feelings , Etiquettes, Misconceptions & Biases
  • Dealing with specific disabilities, Hearing, Visual, Mobility, Hidden Disabilities & Ability impairments.
  • Disability & use of appropriate language & good Communication.
  • Movement & Access assistance within the room, Hotel & Emergency evacuation procedures.
  • Supporting people to access facilities in the local environment.

Planning For Personal Improvement & Impact:

  • Personal Planning
People of Determination - Advance
People of Determination - Advance
INTENDED PARTICIPANT:Manager & Supervisors
DURATION: 1 day / 8hours

MAX CLASS SIZE:

20 Candidates

ASSESSMENT

Continuous by Instructor

CERTIFICATE EXPIRY:

2years from date of completion Accredited by City & Guilds & represented by ICSS & Dubai Police Academy.

Learning Style

Empower management to deliver against UAE strategy for POD both Social and business cases. Understand the awareness course & be able to interact with POD with confidence. Understand how best to support frontline staff. Be aware of the environment, employment and emergency consideration in relation to POD. Including specific reference and relevance to the work environment. Create an action plan.

In this course you will learn the following skills:

Toempowermanagementtocreateanexcellentenvironment,freefrombarriersforclientsandworkforcetoleadchangeanddeliveragainsttheUAEObjectives.

Content:

  • SocialandBusinesscases
  • Awarenessforstaff
  • HowtorecognisePhysicallyImpairedincludingdosanddon’t.
  • HowtorecogniseBlindandvisualimpairmentincludingdosanddon’t
  • Howtorecognisedeafandhearingimpairmentincludingdosanddon’t
  • HowtorecogniseHiddenDisabilitiesincludingdosanddon’t
  • CreateAccessibleenvironmentsforPeopleofDetermination.
  • Employmentandbestpractice.
  • EmergencyconsiderationsforPeopleofDetermination.
  • Review&actionplan.
Awareness Training for Security Professionals in Dealing with People of Determination 'Everyday Life / Crisis, Disasters Emergency'
Awareness Training for Security Professionals in Dealing with People of Determination 'Everyday Life / Crisis, Disasters  Emergency'
INTENDED PARTICIPANT:Security Guards
DURATION: 1 day / 4 hours

MAX CLASS SIZE:

50 Candidates

ASSESSMENT

Continuous by Instructor

CERTIFICATE EXPIRY:

2years from date of completion Accredited by City & Guilds & represented by ICSS & Dubai Police Academy.

Learning Style

To contribute towards the creation of Dubai as the happiest and friendliest place for People of Determination. To comply with the Dubai Police General HQ directive issued January 2018.

In this course you will learn the following skills:

To empower security professionals with the awareness to interact confidently with People of Determination in both everyday life and during any crisis, disasters and emergency situations.

Content:

  • Terminology for People of Determination
  • Statistics demonstrating the number of People of Determination and their high risk in the event of crisis, disasters and emergency.
  • The main disability groups (Physical impairment, Blind/Visually impaired, Deaf/Hearing impaired and Hidden, with particular emphasis on Autism).
  • How to identify impairments, the major obstacles, correct interaction in everyday situations, interaction in an emergency, lifting techniques and special equipment, identifying good and bad environments, how to be prepared.
  • The importance of practice and precaution.
  • Review Quiz